Improvements at other airports may explain some of the decline in RDU’s relative ranking, says Michael Taylor, who analyzed the survey data for the consumer analytics firm. Overall, Taylor said, RDU remains above average and people generally like the airport facilities and find it easy to navigate.

In the large airports category, Vancouver International Airport finished in the middle of the pack with a score of 634.

Pearson International Airport has been ranked one of the lowest for customer satisfaction in a new study, though the airport is questioning its methodology. The J.D. Power 2024 North America Airport Satisfaction Study was released Wednesday and Pearson comes near the bottom of the list for the “mega” airport category — those which have 33

BOSTON - Logan Airport in Boston ranks below average in an annual customer satisfaction survey of "mega airports" released Wednesday, though it's not as close to the bottom of the list as last year. The J.

Charlotte Douglas International Airport ranks below average for customer satisfaction among mega airports in the United States and Canada, according to a new J.D. Power survey. Why it matters: Charlotte's biggest issue is a problem every airport wants to have — it's seeing a record number of passengers,

San Diego International Airport has placed near the bottom of the list of large airports in North America based on a customer satisfaction study by J.D. Power.

SEA also was near the bottom of the rankings in 2023, which the airport wasn't surprised by given the many ongoing construction projects.

Logan International Airport has improved its ranking among North America’s largest airports in a new J.D. Power ranking released Wednesday.

New research finds that customer satisfaction at St. Louis Lambert International Airport ranks lower than most airports of similar size in North America, nearly the worst among its size classification.