Retailers can avoid this problem by tapping into customer authentication psychology. Retail lags in authentication ...

For a consumer-centric business, consolidation can deliver greater market share and a bigger customer base, while also ...

Retail is upgrading to smarter tech and AI-driven software. Interactive digital signage software is perhaps the most diverse tech in retail. There are also digital price tags, AI-powered customer ...

As retailers evolve their businesses to be data-informed and better utilize AI technologies, it will become more important to ...

As retail evolves, edge computing and AI are rapidly becoming the backbone of smart, efficient and customer-focused operations.

Looking back on Customer Experience Day, it’s clear that CX has never been a more critical factor for success in retail. CX Day, which was held on Oct. 1, is a global day of celebration, honoring the ...

Discover how a poor shopping experience can impact customer retention and learn strategies to enhance satisfaction.

How important is merchandising in cannabis industry? Should brands use products to tell stories to their customers, and do ...

Salesforce is the #1 AI CRM, where humans with agents drive customer success together with agents, data, analytics, and Customer 360 apps on one platform. Learn more at www.salesforce.com.

Those who embrace automation by letting humans and machines both play to their strengths will have the advantage.

Privacy advocates warn of overreach as retailers deploy AI surveillance to monitor employee-customer interactions, raising concerns about civil rights and worker privacy.

Despite the decline of physical stores, European retailers are investing in brick-and-mortar locations to drive both online ...