The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

Skinny and 2degrees were once again found to be the top mobile phone providers in the country in an annual survey. Consumer ...

EY has today published their annual digital home survey of 2,500 UK consumers, which among other things reveals that the cost ...

Business travelers largely believe AI will make their travel experience more effective, but they are skeptical of the technology when it comes to tasks around some of the more personal aspects of ...

The survey found that overall marketing spending is bouncing back to the four-year-high levels notched in Fall 2022, after a ...

Forecasting tools promise a sneak peek into the future, allowing executives to make decisions based on what seems like near ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

“While the retail sectors in KSA and the UAE are at different stages of retail evolution, both need to be cognizant of the ...

A recently released report by Kapture CX documents the rise of hybrid customer support. The study shows that customers want ...