Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

Over 40% of hiring managers report that Gen Z employees have negatively impacted customer satisfaction, with nearly a quarter (24%) even indicating they've lost clients due to Gen Z behavior.

Optimizing the Use of Marketing Technology to Build Customer Trust Webinar Featuring Alex Clemente, Managing Director, ...

On Nov. 21, the Nappanee Public Library will host Library Customer Appreciation Day, a celebration dedicated to thanking all who visit and support the library.

SAP Insights’ global survey reveals the opportunities and challenges of AI for midsize wholesale and distribution companies ...

Research from EasyDMARC has put some numbers to anecdotal reports of sustained customers spending on data protection ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Dollywood, the theme park part-owned by country superstar Dolly Parton in Tennessee, has beat out Disney and Universal theme parks for another award. Newsweek and research firm Statista named ...

Three lesser-known Spanish hotel chains are favoured among guests as the best international hotel brands, beating out some ...

Although Disney’s theme parks are the most recognizable in the world, they’ve lost out yet again to a scrappy contender in ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...